Shipment of your parcel or letter
Packages are generally dispatched within 3-5 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. You can choose among the following shipping methods:
Colissimo Domicile-without signature
Once the parcel has been prepared by us, it will be delivered directly to your letterbox within 48 hours.
If your letterbox is not large enough and you are absent, a delivery notice will be left for you on the Internet, allowing you to choose a new delivery date within 6 working days, or to collect your parcel from the post office of your choice the following day at 3pm.
If you don't make a choice, you can collect your parcel from your local post office within 15 days.
Follow the progress of your parcel at any time on www.laposte.fr
Colissimo Domicile-with signature
Once your parcel has been prepared by us, it will be delivered to you within 48 hours, against signature. If you are absent, a delivery notice will be left for you on the Internet, allowing you to choose a new delivery date within 6 working days, or to collect your parcel from the post office of your choice the following day at 3pm.
If you do not make a choice, you can collect your parcel from your local post office within 15 days.
Follow the progress of your parcel at any time on www.laposte.fr.
Colissimo Point Retrait
With Colissimo Point Retrait, you can choose from several pick-up options to collect your parcel
- At La Poste At La Poste, you can choose which of the 9,500 post offices in mainland France you would like your parcel delivered to (without your letter carrier having to come to your home first).
Once your parcel has been prepared by us, it will be delivered to you within 48 hours, and you will be informed of its availability by SMS and e-mail. You can then collect it within 10 working days. After this period, your parcel will be returned to us.
Follow the progress of your parcel at any time on www.laposte.fr
- In Pickup You can choose one of the 16,000 local retailers in the Pickup network, close to your home, workplace or vacation destination, from whom you would like to have your parcel delivered
Once your parcel has been prepared by us, it will be delivered to you within 48 hours, and you will be informed of its availability by SMS and e-mail. You can then collect it within 10 working days. After this period, your parcel will be returned to us.
Follow the progress of your parcel at any time on www.laposte.fr
- in a Pickup locker you can choose one of the 500 Pickup lockers to have your parcel delivered. Located on your route (station, metro, parking lot, shopping mall, etc.), they are accessible 24/7 (except for lockers subject to the opening hours of shopping malls and transport zones)
Once your parcel has been prepared by us, it will be delivered to you within 48 hours. You will be informed of the availability of your parcel by SMS and e-mail. The latter will specify your collection codes, enabling you to collect your parcel within 3 working days. After this period, your parcel will be returned to us.
Follow the progress of your parcel at any time on www.laposte.fr
Shipping costs include preparation, packaging and postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items properly protected.
In opting for Colissimo, Fairlane Editions & Communication is choosing a responsible delivery partner, Europe's leading voluntary carbon offset provider, committed to reducing its ecological footprint by pursuing 3 objectives: to measure, to reduce CO2 emissions, notably by optimizing deliveries, and to offset residual emissions by supporting projects in France and around the world.
Fairlane Editions & Communication is thus making a daily commitment to activities that are more respectful of the environment, and contributing to more responsible consumption.
Mondial Relay, the specialist in out-of-home parcel delivery to private customers for over 25 years, is a familiar name to everyone.
Or rather, everyone knows their grocer, florist, hairdresser, ... It's thanks to each of them and to all the 24/7 Lockers that Mondial Relay is on every street corner... to serve you and deliver your parcels.
Mondial Relay is also..:
+ 12500 Points Relais ® and 1000 Lockers in France today, and there's more to come
+ innovation to simplify everyone's life
+ practicality and reliability at the best price
+ sustainability for responsible e-commerce thanks to the optimization of their deliveries, (pick up your parcels on foot or by bike (40%) and without making a detour (45%))
+ proximity and social ties on a daily basis and therefore more smiles on every street corner.